TERMS AND CONDITIONS
1. ORDERING AND PAYMENTS
Orders are placed using one of three methods.
Through our Etsy shop, here: https://www.etsy.com/uk/shop/whitetulipdesignsuk
Through PayPal, here: https://www.paypal.me/whitetulipdesigns
Via bank transfer. Payment is to be paid in pounds sterling (£ GBP) and bank details will be provided on all invoices.
Quotes are sent from firstname.lastname@example.org to the e-mail address provided.
You can either order from our pre-designed, semi-customisable collections - you can view the full range here: https://www.whitetulipdesigns.co.uk/collections - or, you can place a completely bespoke order by contacting us here: https://www.whitetulipdesigns.co.uk/bespoke-design-service. All quotes are valid for 28 days and White Tulip Designs cannot be held responsible for any price increases.
Our bespoke design fees start at £60.00. This fee is subject to change depending on the level of design required.
Upon approval of the quote sent by White Tulip Designs, we ask for a 50% non-refundable deposit before any work can begin. Invoices will be sent by White Tulip Designs to the e-mail address provided and need to be paid within 28 days upon receipt. All costs are included in the quote.
Once final proofs have been approved the remaining 50% will be due before printing can begin. White Tulip Designs cannot be held responsible for any delay to delivery as a result of late payment. We do not currently offer any form of payment plan.
All orders are fulfilled on a made-to-order basis, so it is important you have extra invitations spare to prevent the need to order spares at a later date, as rush orders aren’t always possible due to timescales. We recommended adding 10-15% extra onto your order to allow for this. Where additional quantities are required after the initial requirement is fulfilled, White Tulip Designs will charge at the usual minimum order rate.
Once your order has been placed, White Tulip Designs will provide you with a timeline to show when each stage of the process is due to commence and at which stage payment is due. It is important that you notify White Tulip immediately if you are unable to work to the schedule as any delay in supplying feedback, providing copy or approving proofs/artwork may result in a delay to your order.
White Tulip Designs aim to complete orders as soon as possible but as a guide please allow 4 weeks from your design start date to receiving your completed brand identity package. If there are delays to White Tulip Designs receiving feedback or key information needed to complete your order, this will impact the turnaround time.
Tighter timescales can be achieved but this may incur a rush fee. Please mention your timescale at your initial enquiry.
4. SHORT NOTICE / RUSH ORDERS
Our collections are all made by hand and cannot always be produced on a short-notice basis. We always recommend contacting us before committing to an order. If your request is for a date that we cannot accommodate, we will not accept the order. If you do require a a turnaround time of less than two weeks, there will be an additional 30% charge OR £150.00, whichever is higher, will be added to your final bill.
If your proofing process has not begun and we have not ordered your materials, then we are happy to cancel and refund your deposit in full. If either of the above has taken place then we cannot refund your order to cover the costs incurred by us for materials and proofing time. We reserve the right to cancel or refuse an order at any time, for any reason. In these instances, all monies paid to date will be refunded.
6. RETURNS AND REFUNDS
Anything that has been personalised can’t be resold due to the bespoke element, so returns and refunds are not available on these items. However, there is a 14-day returns policy on all unpersonalised items. You can either return them for a refund or you can exchange for another item.
Samples are offered for each of our pre-designed collections. They are listed on our website and our Etsy shop. Personalised samples are not offered. Samples are provided to assess the quality of the paper stocks we use, printing quality and to obtain a general idea of size and composition of our invitation styles. Your completed order will be different to our samples, as your order will be personalised with your own details, colours and specifications.
Before work can begin on your order, you will be sent a request for your information by e-mail to begin the electronic proofing process. The entire proofing process must be completed via e-mail and on time to ensure that the production of your order can be fulfilled to a schedule. Deadline dates will be given if timescales are tight and these must be adhered to. Deadlines are given to ensure production of your items can be completed in a timely manner. White Tulip Designs takes no responsibility for delays in proofing rounds due to poor organisation and missed deadlines.
Proofs with mock-up print files are sent by e-mail and we arrange one further round of proofing included within the cost of your order. This means customers are entitled to two rounds of amends at no extra charge. Any subsequent proofs required due to customer requirements are charged at £25.00 per round, which must be paid before any additional proofs are created and sent.
Please note that the colour on your screen may differ from printed and digital colour, each screen is calibrated differently and this is particularly noticeable on mobile devices.
It is therefore advisable to view your proofs and any final artwork on a calibrated screen before giving your approval.
We ask clients to provide us with the information to create the proofs. As we primarily copy and paste this information it is the customer's responsibility to check spelling, grammar and details of the initial details sent to us, and the proofs created following this. We do not amend any inaccuracies without the customer’s consent. We advise clients to check every round of proofs against the original details sent, to ensure accuracy. We expect clients to do this on every round sent.
It is the customer's responsibility to check all proofs received for errors, layout, spacing, grammar and that all elements are included in every set of proofs we send. White Tulip Designs cannot be held responsible for any inaccuracies or missing elements once proofs are signed off, even if these elements have been included previously. Customers are responsible for checking ALL their details are included and correct on every round of proofs sent.
Upon completion of the proofing phase, items are immediately committed to print. It is therefore recommended that proofs are only signed off when details are no longer subject to change. Once printed, proofs cannot be changed. If a client wishes to change from one design to another following the issuance of an initial digital draft, this will require a fee of £25.
9. SIGNING OFF
The signing-off process takes place via a PDF form. This is a mandatory requirement of the proofing process and no production or printing will commence until this process has been followed. Failure to do so in due time can result in your order not being completed and subsequent monies paid will not be refunded. Under no circumstances will White Tulip Designs provide replacements for free if errors are found once proofs have been agreed to and signed-off.
We strongly advise clients check their items and report any errors before sending them to guests or displaying them at a venue. You need to check your items and report errors within 24 hours of physical receipt. If, in unfortunate circumstances your stationery is found to have errors on them once received, please contact us in this instance as we offer discounted reprints for customer approved errors.
10. CALLIGRAPHY AND ILLUSTRATION
Orders for any calligraphy are placed with the understanding that each element is created by hand and may vary in style from one piece to the next. Addressed envelopes will vary slightly in style and layout. For orders of printed stationery containing any calligraphy or illustration elements, further changes to the calligraphy or amendments to the illustration created will incur an additional design fee due to the time it takes to re-write/draw and digitise the artwork.
11. MINIMUM ORDERS
There is a minimum order of 20 invitations or Save the Date cards due to the time involved in creating artwork and printer minimum quantities.
It is advisable to order both day and evening invitations at the same time to avoid any additional special order fees. If an additional order is received for fewer than 30 of an item, a special order fee will apply.
On The Day Stationery (e.g. Order of Service, menus, place names etc) is only available to customers who also purchase Before The Day Stationery (Save the Dates and invitation packs).
All fonts used by White Tulip Designs are due to the ownership of a commercial license to do so. Given this, White Tulip Designs will not send, nor disclose, the details of any fonts used for its designs.
13. DIGITAL DESIGNS
At present White Tulip Designs does not offer designs in a digital form. Whilst digital proofs are sent as part of our standard proofing process, these remain the property of White Tulip Designs and can not be manipulated or changed in any way by clients. White Tulip Designs retains the right to cancel an order in these circumstances, as per Clause 5 (Cancellations).
14. THIRD PARTY CONTENT
White Tulip Designs reserves the right to not use any third-party content for which it doesn’t hold the commercial license. This includes, but is not limited to: artwork, typography, graphics and logos.
If opting for our Printed Stationery, any additional extras that are purchased (such as Belly Bands, Vellum jackets and Wax Seals or Ribbon Ties) are provided to you non-assembled. A fee of £1.00 is payable per-invitation and requires a custom quote should you wish your invitations to come ready-assembled. For some self-assembly options you may require scissors, hole punches and a ruler but if you are unsure please check before placing your order as White Tulip Designs cannot be held responsible if you do not have these items to assemble yourself.
If assembling the invitations yourself, you must make sure you are careful with adhering belly bands and fixing wax seals. We order the exact number that you require and we expect these to be checked thoroughly before assembly. Any noted problems with assembly items that occur once you have started assembly will be classified as user error and will not be replaced. Any problems with assembled items that have been found during the initial checking of your items upon delivery must be reported to us within 24 hours of physical receipt. Failure to do so will be classified as damage after arrival, and will not be replaced.
16. WORD & CHARACTER LIMITS
All stationery items have been created using standardised sizing. With this in mind, please be aware that it may not always be possible to include all the information that you want to provide on your item(s). We will inform you if this is the case upon receipt of your information. It is the client's responsibility to then pick the most appropriate information to be kept.
To protect stationery in transit, all items are very carefully packaged and leave us in excellent condition. In the highly unlikely event that items are damaged in transit, you must report any damaged items to us within 24 hours of receiving your order.
Any damage reported to us after this period will be classified as damaged after arrival (not due to courier) and will not be replaced. Once reported to us, we will send a shipping label to you by e-mail to attach to the box for it to be shipped back to us. The label is valid for 7 days only. Failure to take the damaged order to the courier service within these 7 days will result in this label being null and void and the items will not be collected. In this instance it is the responsibility of the client to then arrange for the items to be sent back at their own expense. White Tulip Designs will not pay for a second consignment if the client fails to return the item to the courier within 7 days.
We also strongly advise that once you are in receipt of your items that you check them thoroughly before assembly/display/posting. White Tulip Designs cannot be held responsible for client approved errors and once items have been received any approved errors need to be reported.
Dependent upon size and quantities, stationery orders are sent by Royal Mail, or courier. Where applicable a tracking code will be provided. The cost of UK delivery is included in the quotation.
There may be occasions where orders are sent directly from our printing partners. Delivery timescales will be communicated to you when preparing your initial quotation or preparing your order for shipment.
Once within the delivery network White Tulip Designs is not responsible for delivery timescales. Customers will need to contact the relevant shipping party with their tracking code for further information.
White Tulip Designs is committed to doing its bit for the environment - it is standard practice to re-use delivery boxes obtained from supply orders and use them for client orders.
You will confirm your final delivery address when signing off your proofs. Please note, that due to the delivery method you may be required to sign for your delivery. We cannot take responsibility for any lost items and if an incorrect address is found to be used, no refunds will be issued. Also note, commercial addresses are NOT to be used for shipping addresses due to frequent loss of item. You house address is the only shipping address we will accept.
White Tulip Designs are not responsible for any damage sustained to invitations during transport to guests.
Currently, White Tulip Designs do not accept international orders and only accept UK-based orders.
18. COLLECTION IN PERSON
Although this is a free service, collection requires a booking in advance via e-mail.
Including, but not limited to: cardstock, ribbon, silk, embellishments, paper, envelopes, and wax seals, White Tulip Designs is not a manufacturer of these items and are therefore not responsible for any manufacturing or batch differences between individual components, either for items completed in the past for samples, between items of the same type, or pictured for promotional means. Discrepancies within acceptable margins are to be expected.
Promotional images used for any or all the items listed above have been presented as close to the finished and physical item(s) as possible.
However, these items may appear differently in person compared to on-screen and are also subject to discrepancies viewing on different devices at different levels of fidelity and brightness.
White Tulip Designs cannot be held responsible for any perceived colour discrepancies, or any material discrepancy that sits within acceptable margins on any of the basis' listed above.
Several products also involve a handmade element, including but not limited to the mounting of cardstock, adhering embellishments, paper, wax seals and stickers, tying of ribbon and assembly of invitations. Given the handmade nature of this process, discrepancies between each item, samples and the item(s) received and what's seen on screen are to be expected.
Envelope printing is performed in-house using an inkjet printer. Sometimes, minor creasing and indents will appear on envelopes due to nature of the printer rollers. This is normal and part of the printing process and is not classified as damaged or flawed. Therefore White Tulip Designs will not refund or replace any envelopes where this process is visible.
We reserve the right to use pictures of your invitations / stationery for advertising and marketing purposes. Any photographs taken of your stationery will be used for promotional means once your order is completed unless a request is received in writing to not do so. We will always ask beforehand and addresses will be blurred.
21. SOCIAL MEDIA
Once you have received your final prints you may post images on your social media channels. If you do, please tag White Tulip Designs in your posts using the below tags:
If opting for hymns, poems or readings for an Order of Service, clients are responsible for ensuring that permission is granted to use any material that will be included in your wedding stationery and indemnify White Tulip Designs against any breach of copyright.
Any clients / professional found to be using our designs or found to be copying them will be subject to legal action. White Tulip Designs will not tolerate illegal use / copying of designs and will use all means at our disposal, including the bringing of charges against those who breach copyright law.
All stationery artwork and designs remain the copyright of White Tulip Designs, they may not be reproduced in any form without prior written permission from White Tulip Designs.
White Tulip Designs reserves the right to use any stationery created for you to promote their products and services. However, your contact details will never be shared with third parties.
These Terms and Conditions are between you and White Tulip Designs. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These Terms and Conditions (and any non-contractual obligations arising out of or in relation to them) shall be governed by English law and subject to the exclusive jurisdiction of the English courts.
Thank you for taking the time to read these Terms and Conditions.