Image by Thomas William

FAQs

WHAT PRODUCTS ARE AVAILABLE?
- Invitation card (A5 | A6 | Square | Custom size)
- Save the Date card (A6 | Square | Custom size)
- RSVP card (A6 | Square | Custom size)
- Details | More Information card (A6 | Square | Custom size)
- Matching coloured envelopes and liners (C5 | C6 | Square | Custom size)
- Custom map
- Custom venue illustration
- Signs (A4 | A3 | A2 | A1)
- Order of Service (any size, booklet or one sheet)
- Seating Plan (A4 | A3 | A2 | A1)
- Stickers (round, square, heart-shaped, foiled, clear, three sizes)
- Thank you cards (A6 | Square | Custom size)
- Name tags (with eyelets, any size)
- Place names (folded, flat, any size)
Something you're not seeing? Feel free to message us for a quote!
HOW DO I ORDER?
To order one of our collections, please use this form.
To request a completely bespoke design, please introduce yourself here.
HOW LONG WILL MY ORDER TAKE?
Please allow up to 6 weeks for production and delivery. All orders are sent via Royal Mail.
ARE THERE SAMPLES AVAILABLE?
Indeed - sample bundles are £8.50 each (although they're worth £20!). If you later decide to place an order with us, the sample cost will be deducted from your final order. Please note, samples do not come personalised.
WHAT'S INCLUDED IN A SAMPLE BUNDLE?

- A5 Invite

- C5 Envelope

- C5 Envelope Liner

- A6 Save The Date

- C6 Envelope

- C6 Envelope Liner

- Wax seal

- Twine or ribbon

HOW WILL MY STATIONERY BE PERSONALISED?
After completing one of our forms, we'll be in contact within 3 working days to discuss your options. For pre-designed collections, your details are taken via our website. For bespoke designs, your details will be taken via an interactive PDF that we e-mail to you to fill out in your own time.
IS THERE A MINIMUM ORDER?
Yes - there is a minimum order of 20 per item.
IS THERE A DEPOSIT?
We ask for a 50% deposit to secure your place in our schedule. The deposit total depends on the quantities placed in your order.
WHAT IS YOUR CANCELLATION POLICY?
If we haven't ordered your materials yet or begun making your proofs, we are happy to cancel and refund your deposit in full. For more details, see our Cancellation Policy.
WHAT IS YOUR RETURNS POLICY?
There is a 14-day returns policy on all unpersonalised items. For more details, see our Returns Policy.
WHAT DO I DO IF MY ORDER IS DAMAGED?
We ask to notify us within 24 hours of receiving your order to let us know of any damage during transit and will send a shipping label for you to return them to us if damage has been noted. For more details, please see our Delivery Policy.
I'VE RECEIVED MY SAMPLE AND I LOVE IT! WHAT NEXT?
How exciting! If you'd like to place an order with us, please do so here. Let's get the ball rolling!
WHAT IF I NOW NEED MORE COPIES OF WHAT I ORDERED?
We advise before placing any order with us to include additional copies - we normally recommend 10-15%. If you wish to place an order for more copies, charges remain at the standard rate. For more info, please see our Overage Policy.
CAN I ORDER ADDITIONAL ENVELOPES?
Absolutely! We ask for specific quantities for all of our items just to make sure you get the exact number you need. If you wish to order 50 invitations and 60 envelopes, these will be added to your quote and final bill. To order more after your invitations have arrived, charges remain at the standard rate.

CONTACT US |

  • Instagram
  • Facebook

Have any questions or special requests? We’d love to hear from you, so don’t hesitate in reaching out to us. Simply pop us an e-mail at contactwhitetulipdesigns@gmail.com, or use the contact box below. Don't forget to follow us on social media for updates!

© Copyright of White Tulip Designs 2020 | E-mail | Privacy Policy | Terms and Conditions | FAQs |

  • Instagram
  • Facebook